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FAQ

** HOLIDAY UPDATE **
All orders placed between and including 01.12.2014 and 24.12.2014 can be returned up until 06.01.2015. If your return arrives later than the 6th, you may be asked to document that your package was sent back to us within the allocated time frame.

Unfortunately we cannot guarantee that you will receive your order before 24.12.2014 — however, we have designed a guideline for you to increase the chance of receiving your order before Christmas. Depending on your location, please be sure to place your order before the dates and times (CET) mentioned below:

(Please note that time has been prolonged - from 07:00 to 14:00)

- Denmark: 22.12 - 14:00
- Europe: 19.12 - 14:00
- Russia: 18.12 - 14:00
- USA and Canada: 18.12 - 14:00
- Rest of the world: 18.12 - 14:00

Please add support@norseprojects.com to your contact list to ensure you receive the order confirmation. Always remember to check your spam box if you did not receive the order confirmation.

Has my order been shipped yet?

As soon as your order is dispatched, you will be sent an email to confirm that it's on its way.
From there it should be delivered within the timescale we advertise. Your order can be tracked by clicking on the link in the shipping confirmation e-mail.

I have received a faulty item.

Norse Projects stands for the highest quality so if you think there is a fault with an item you have received, please contact us immediately.
We will try to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

I have received an incorrect item in my order.

If you have received an incorrect item in your order, let us know straight away by contacting our Customer Service Team. Please email service@norseprojects.com - they will try and sort it out for you immediately.

An item is missing from my order.

Sometimes we don't send everything you've ordered at the same time, so first of all, check your delivery note or dispatch emails to see if the missing. If there is an item on the delivery note that is not in your parcel then contact Customer Service immediately.

Include your Order Number and the Name of the item you wanted, and we'll look into it.

How do I return my order?

Norse Projects offers a simple and easy return service. Simply post the goods to be returned (in original, unused condition) to:

RETURNS
Norse Projects
Laplandsgade 11
2300 Copenhagen S
Denmark

Please include the order number the return relates to.

Once we receive the returned goods, we will inspect and process the goods within 24 hours. A refund will automatically be issued to the card used to make the original purchase.

We do not offer exchanges on any items.

Instead, simply follow the instructions above and you will be issued a refund when we receive the unwanted product. In the mean time, you can place an order for the correctly sized item and it will be shipped immediately.