Terms & Conditions

English (see below for danish)

1. ORDERING WITH NORSE PROJECTS

Confirmation:

By approving these terms & conditions and confirming your order, a binding agreement is entered into. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

Age restrictions:
Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.

PAYMENT TYPES

Credit/Debit cards:

We accept payment via Dankort, VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

Paypal:
PayPal allows secure payment from your bank account, credit card or PayPal account. More information about PayPal is available here.

Prices:
All displayed prices include Danish VAT of 25%. Prices do not include service, payment or delivery charges. Norse Projects retains the right to change prices at any time. Prices can be displayed in the following currencies: Danish Kroner (DKK) US Dollars (USD) Euro (EUR)

VAT exempt purchases (for customers outside of the EU):
We offer tax free purchases on orders from Non-EU countries. Prices do not include service, payment, and delivery charges. VAT (20% of total price) will be removed automatically in the checkout process when the shipping country is selected.

Local taxes:
Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.

2. WARRANTIES AND RETURNS

Right of return:
Purchases can be returned for a refund within 14 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s), including the outgoing shipping. Return shipping costs will no be refunded.

- All original packaging with pricing, labels, hang tags etc. must be intact. - No tape is to be attached to the product or the products packaging. - Hats and caps must be returned in a box to protect their form.

Returns which do not comply with the above listed criteria will be refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located.

If you wish to exchange an item for another colour or size then place an order for the new item and return the original. The purchase price of the original item will be refunded upon receipt and inspection.

Free returns on Danish orders:
Danish orders may be returned free of charge within 14 days. A paid parcel sticker is included with all Danish orders.

Warranty claims:
All Norse Projects products come with a 2 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact customer care. Include order number, photos of the suspected fault and a brief description of the claim.

3. SHIPPING

General:
Norseprojects.com sends orders with Post Danmark and Fedex. All packages are insured and have a tracking number so the package can be traced. An email containing the tracking number will be sent to you upon shipping of the order.

Delivery time:
European orders: 1-3 working days. Other countries: 2-5 working days..

Shipping rates: Within Denmark: DKK 70, Within Europe: EUR 10, USA and Canada: USD 20, Other Countries: USD 30

4. PRIVACY POLICY

Norse Projects handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.

5. CVR/VAT NUMBER

CVR/VAT number is: 27 70 32 16


Dansk

1. NÅR DU BESTILLER HOS NORSE PROJECTS

Ordrebekræftelse:

Ved at acceptere disse handelsbetingelser samt bekræftelse af din ordre laves en skriftlig samt bindende aftale. Efter ordre afslutning på Norse Projects vil du modtage en automatisk bekræftelse på dit køb. I tilfælde af fejl eller mangel på varen forbeholder vi os ret til ikke at sende ordren til modtager. Hvis ikke forventningerne til denne ordre kan efterkommes of Norse Projects har kunden ret til at annullere ordren.

Aldersbegrænsning:
I tilfælde af en ordre hvor modtageren er under 18 år, skal der i tekstboksen under ordreforløbet skrives navn samt adresse på en myndig person, evt. en forældre.

BETALINGSFORMER

Kreditkort:

Vi acceptere Dankort, VISA og Mastercard på Norse Projects. Sker betaling med kort skal kunden indtaste alle nødvendige informationer på kortet samt sikkerhedskoden hvis der er tale om en transaktion med 3D Secure. Alle informationer bliver sendt sikkert til os gennem SSL og en krypteret forbindelse. Dette modvirker alle ukendte samt uvedkommende kilder at få adgang til kundens oplysninger. Vi opbevarer ikke kundens kortoplysninger efter endt transaktion.

Paypal:
Gennem Paypal kan kunden sikkert overføre penge for transaktionen og dette sker ligeledes med SSL og en krypteret forbindelse. Mere information omkring Paypal kan findes her.

Prser:
Alle priser er inklusiv dansk moms. Priserne inkludere ikke fragt eller andre services som Norse Projects måtte have. Norse Projects forbeholder sig ret til at ændre priser til enhver tid. På siden kan priserne ses i: - Danske Kroner (DKK) - US Dollars (USD) - Euro (EUR)

Lokal importafgifter:
Venligst vær opmærksom på at der kan forekomme lokale importafgifter på ordren alt afhængig af region samt land der sendes til. Disse udgifter betales af kunden selv.

2. REKLAMATION OG RETUR

Returret:
En ordre kan returneres inden for 14 dage efter modtagelse af varen, hvis ordren returneres indenfor de første 14 dage skal kunden ikke betale fragten retur, da der i kassen er inkluderet et returlabel fra Post Danmark. Varene skal returneres i original indpakning og emballage.

Alle returordre som ikke opfylder de ovenstående krav vil blive afvist af Norse Projects. Venligst vær opmærksom på at kunden er ansvarlig for produkterne indtil de modtages af Norse Projects, derfor foreslår vi altid at bruge track and trace for at undgå at pakken forsvinder i posten.

Ønsker kunden at bytte et produkt til en anden farve eller størrelse, kan dette ske ved at placere en ny ordre og sende den gamle retur. Derefter refundrer Norse Projects den gamle ordre fuldt.

Reklamation:
Alle produkter fra Norse Projects leveres med 2 års garanti. Denne garanti inkludere fejl på materialer, fejl fra produktionens side, men ikke fejl forekommet af almindelig brug af produktet. Hvis du har en reklamation venligst kontakt kundeservice på support@norseprojects.com

3. FRAGT

Generelt:
Vi sender vores produkter med Post Danmark og Fedex. Alle forsendelser er forsikret og et track and trace nummer leveres med alle pakker. Kunden modtager en email med informationerne når varen er afsendt fra vores lager.

Modtagelse:
Ordre i Europa: 1-3 arbejdsdage. Andre lande: 2-5 arbejdsdage.

Fragt priser: Danmark: DKK 70, Europa: EUR 10, USA og Canada: USD 20, Andre lande: USD 30

4. PERSONLIGE OPLYSNINGER

Hos Norse Projects behandler vi alle kundens informationer med stor respekt. Ingen informationer bliver videregivet til tredje parts virksomheder eller lign. Alle data sendes internt mellem vores afdelinger med SSL og er krypteret for at forhindre andre i at få adgang til disse.

5. CVR NUMMER

CVR: 27 70 32 16