Terms & Conditions

(UPDATED 2014-08-04)



English (på dansk nederst på siden)

1. ORDERING WITH NORSE PROJECTS

Confirmation:

When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. In the event that we are unable to deliver your order we will inform you and cancel the order.

Age restrictions:
Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.

PAYMENT TYPES

Credit/Debit cards:

We accept payment via Dankort, American Express, VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

Paypal:
PayPal allows secure payment from your bank account, credit card or PayPal account. More information about PayPal is available here.

Prices:
All displayed prices include Danish VAT of 25%. Prices do not include payment or delivery charges. Norse Projects retains the right to change prices at any time. Prices can be displayed in the following currencies:
- Danish Kroner (DKK)
- US Dollars (USD)
- Euro (EUR)

VAT exempt purchases (for customers outside of the EU):
We offer tax free purchases on orders from Non-EU countries. Prices do not include payment or delivery charges. VAT (20% of total price) will be removed automatically in the checkout process when the shipping country is selected.

Local taxes:
Please note that local import charges (customs duty, sales tax) can occur depending on your region and local customs duties. These charges are at your own expense.


2. WARRANTIES AND RETURNS

Right of return:
Purchases can be returned for a refund within 14 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s), including the outgoing shipping. Return shipping costs will not be refunded. In addition, the following criteria must be met:
- All original packaging with pricing, labels, hang tags etc. must be intact.
- No tape is to be attached to the product or the product’s packaging.
- Hats and caps must be returned in a box to protect their form.
- Shoe boxes must be packaged inside another box.

Returns which do not comply with the above listed criteria risk being refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located.

We do not offer exchanges. Instead, for the smoothest service, please place a new order for your desired item. Once we receive your return we process your refund.

Free returns on Danish orders:
Danish orders may be returned free of charge within 14 days. A paid parcel sticker is included with all Danish orders.

Warranty claims:
All Norse Projects products come with a 2 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact customer service. Include order number, photos of the suspected fault and a brief description of the claim.


3. SHIPPING

General:
Norseprojects.com sends orders with Post Danmark and Fedex. All packages are insured and have a tracking number so the package can be traced. An email containing the tracking number will be sent to you upon dispatch.

Delivery time:
- European orders: 1-3 working days.
- Other countries: 2-5 working days.

Shipping rates:
- Within Denmark: DKK 70
- Within Europe: EUR 10
- USA and Canada: USD 20
- Other Countries: USD 30


4. PRIVACY POLICY

Norse Projects handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.


5. COMPANY INFORMATION

AM Company ApS
Vestergade 12A, 2nd Floor
1456 Copenhagen K
Denmark
CVR/VAT no.: 27 70 32 16

Telephone: +45 33 63 03 33
Email: support@norseprojects.com



Dansk

1. NÅR DU BESTILLER HOS NORSE PROJECTS

Ordrebekræftelse:

Ved at acceptere disse handelsbetingelser, samt bekræftelse af din ordre, laves en skriftlig samt bindende aftale. Efter ordre afslutning på Norse Projects, vil du modtage en automatisk email bekræftelse på dit køb. I tilfælde af fejl eller mangel på varen, forbeholder vi os ret til ikke at sende ordren til modtager. Hvis ikke forventningerne til denne ordre kan efterkommes af Norse Projects, har kunden ret til at annullere ordren.

Aldersbegrænsning:
I tilfælde af en ordre hvor modtageren er under 18 år, skal der i tekstboksen under ordreforløbet angives navnet og adressen på en myndig person, som godkender købet (evt. en forældre).


BETALINGSFORMER

Kreditkort:

Vi acceptere Dankort, VISA og Mastercard. Sker betaling med kort skal kunden indtaste alle nødvendige informationer på kortet, samt sikkerhedskoden, hvis der er tale om en transaktion med 3D Secure. Alle informationer bliver sendt sikkert til os gennem SSL og en krypteret forbindelse. Dette modvirker alle ukendte samt uvedkommende kilder, at få adgang til kundens oplysninger. Vi opbevarer ikke kundens kortoplysninger efter endt transaktion.

Paypal:
Gennem Paypal kan kunden sikkert overføre penge for transaktionen og dette sker ligeledes med SSL og en krypteret forbindelse. Mere information omkring Paypal kan findes her.

Priser:
Alle priser er inklusiv dansk moms. Priserne inkludere ikke fragt eller andre services som Norse Projects måtte have. Norse Projects forbeholder sig ret til at ændre priser til enhver tid. På siden kan priserne ses i:
- Danske Kroner (DKK)
- US Dollars (USD)
- Euro (EUR)


Lokale importafgifter:
Venligst vær opmærksom på, at der kan forekomme lokale importafgifter på ordren alt afhængig af region samt land der sendes til. Disse udgifter betales af kunden selv.


2. REKLAMATIONER OG RETURNERING

Returret:
En ordre kan returneres inden for 14 dage efter modtagelse af varen, hvis ordren returneres indenfor de første 14 dage skal kunden ikke betale fragten retur, da der i kassen er inkluderet et returlabel fra Post Danmark. Varene skal returneres i original indpakning og emballage.

Alle returordre som ikke opfylder de ovenstående krav vil blive afvist af Norse Projects. Venligst vær opmærksom på, at kunden er ansvarlig for produkterne indtil de modtages af Norse Projects, derfor anbefaler vi altid, at der gøres brug af en track and trace service, for at undgå at pakken forsvinder i posten.

Ønsker kunden at bytte et produkt til en anden farve eller størrelse, kan dette ske ved at placere en ny ordre og sende den gamle retur. Derefter refundrer Norse Projects den gamle ordre fuldt.

Reklamation:
Alle produkter fra Norse Projects leveres med 2 års garanti. Denne garanti inkludere fejl på materialer, fejl fra produktionens side, men ikke fejl forekommet af almindelig brug af produktet. Hvis du har en reklamation venligst kontakt kundeservice.


3. FRAGT

Generelt:
Vi sender vores produkter med Post Danmark (indlands) og Fedex (udlands). Alle pakker er forsikret og et track and trace medfølger alle forsendelser. Kunden modtager en email med track and trace, når varen er afsendt fra vores lager.

Leveringstid:
- Ordre i Europa: 1-3 arbejdsdage.
- Andre lande: 2-5 arbejdsdage.

Fragtpriser:
- Danmark: DKK 70
- Europa: EUR 10
- USA og Canada: USD 20
- Andre lande: USD 30


4. PERSONLIGE OPLYSNINGER

Hos Norse Projects behandler vi alle kundens informationer med stor respekt og fortrolighed. Ingen informationer bliver videregivet til tredje parts virksomheder eller lign. Alle data sendes internt mellem vores afdelinger med SSL og er krypteret for at forhindre uvedkommendes adgang til disse.


5. VIRKSOMHEDSOPLYSNINGER

AM Company ApS
Vestergade 12A, 2. sal
1456 København K
Danmark
CVR: 27 70 32 16

Telefon: +45 33 63 03 33
Email: support@norseprojects.com