NORSE PROJECTS
 

TERMS & CONDITIONS

*Dansk nederst på siden.

1. ORDER CONFIRMATION

By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and NORSEPROJECTS.COM. Once an order is completed on NORSEPROJECTS.COM, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order, NORSEPROJECTS.COM reserves the right NOT to send the product to the customer, and thus cancel the order.

Online Dispute Resolution (ODR):
Link: http://ec.europa.eu/odr

2. AGE RESTRICTION

If the customer is under 18, permission must be obtained from a parent or other person of authority.

3. PAYMENT

NORSEPROJECTS.COM accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, Maestro and Paypal. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to NORSEPROJECTS.COM, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorised sources from accessing customer information. NORSEPROJECTS.COM does not store customer credit card information after completing the transaction. If payment is through PayPal, the customer can safely transfer money for the transaction with SSL (Secure Socket Layer) and an encrypted connection. 

All prices include Danish VAT. Prices are without shipping or other services that NORSEPROJECTS.COM may offer. NORSEPROJECTS.COM reserves the right to change prices at any time. On NORSEPROJECTS.COM prices are shown in the following currencies: Danish Kroner (DKK), U.S. Dollars (USD), British Pounds Sterling (GBP) and Euro (EUR).

*Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense.

4. LOCAL LEVIES

Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

5. VAT EXEMPT PURCHASES (FOR CUSTOMERS OUTSIDE OF THE EU):

We offer tax-free purchases on orders from Non-EU countries. Prices do not include payment or delivery charges. VAT (20% of total price) will be removed automatically in the checkout process when the shipping country is selected.

*U.S. TAX AND DUTY

NORSEPROJECTS.COM can send for 800 USD free of taxes and duty per shipment due to the increase in U.S. de minimis.

6. RETURNS

The customer may cancel her/his purchase by giving unambiguous notice within 14 calendar days from the date of receiving the item. The cancellation deadline is met if the customer sends the notice before the expiry of the deadline. The item must be shipped without undue delay and no later than 14 days from the date of dispatch.

Standard cancellation form:
(this form is filled in and returned only if the cancellation right is applied)

 – To AM Company ApS, Vestergade 12A, 2. Sal, 1456 Copenhagen K, support@norseprojects.com :
– I/we hereby declare that I/we (*) wish to make the cancellation right applicable to my/our (*) purchase agreement for the following goods (*) / delivery of the following services (*)
– Order number
– Ordered at (*) / received at (*)
– Customer’s name (Customers’ name)
– Customer’s address (Customers’ address)
– Customer’s signature (Customers’ signature) (only if the content of the form is communicated on paper)
– Date

Packages for Danish orders will include a return label from Post Denmark, and the goods can be returned free of charge. The product must, preferably, be returned in its original packaging. Shipments outside Denmark do not include a return label, and return costs are the responsibility of the customer.

NORSEPROJECTS.COM will reject all returns that do not meet the above requirements Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by NORSEPROJECTS.COM.

By using the right of withdrawal, reasonable costs will also be refunded. The total amount is refunded without undue delay and no later than 14 days from receipt of notice of withdrawal. However, NORSEPROJECTS.COM may withhold the refund until the item has been received or until the customer has submitted documentation for returning the item, whichever is the earliest.

If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once NORSEPROJECTS.COM receives the returned product, the items(s) are refunded.

An item can be returned, regardless of its use. The customer, however, is liable for any deterioration of the value of the product due to other handling than is necessary to determine the nature, characteristics and manner of the product. If the customer has handled the product differently than what is necessary to test the product in a general way and the value of the product, as a result, is deteriorated, NORSEPROJECTS.COM will deduct an amount corresponding to the impairment.

In case the customer does not agree with NORSEPROJECTS.COM’s handling of the cancellation right, and the customer is unable to find an amicable solution with NORSEPROJECTS.COM, the customer may complain with the Centre for Complaints Solution if the conditions for this are met (see www.forbrug.dk)

7. WARRANTY

All products from NORSEPROJECTS.COM come with a 2-year manufacturing warranty. This warranty includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact customer service at support@norseprojects.com

The deadline expires on the day of receipt of the goods. In determining a claimable defect in the goods, the customer must notify it within a reasonable period of time from the date on which the defect was detected or should be discovered. Anything within 2 months of this day will always be within a reasonable time.

If the claim is justified, the customer will be refunded reasonable costs for shipping the item.

In case the customer does not agree with NORSEPROJECTS.COM’s handling of the cancellation right, and the customer is unable to find an amicable solution with NORSEPROJECTS.COM, the customer may complain with the Centre for Complaints Solution if the conditions for this are met (see www.forbrug.dk)

8. SHIPPING

NORSEPROJECTS.COM sends packages with Post Denmark in Denmark and FedEx to all their international destinations. Exceptions cannot be made. All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from NORSEPROJECTS.COM.

Shipping times for regular service in Europe are 1-3 business days and as a regular service outside Europe 3-5 days. NORSEPROJECTS.COM accepts no responsibility for delays in customs processes outside the EU. Shipping times are a guide.

Shipping costs vary from country to country. The prices are shown on NORSEPROJECTS.COM and are added to the order when a customer places an order. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on support@norseprojects.com and +45 53 69 66 26.

NORSEPROJECTS.COM reserves the right to request additional shipping costs from the customer on orders for multiple items.

9. PRIVACY

NORSEPROJECTS.COM treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. Read more.

10. COMPANY INFORMATION

NORSEPROJECTS.COM is the official online shop for AM Company Limited. AM Company Ltd. is governed by Danish law and registered in Denmark at:

AM Company ApS
Vestergade 12A 2. Sal
1456 København K.
CVR: 27 70 32 16

Telephone: +45 3165 0316
Email: support@norseprojects.com

 


 

1. ORDREBEKRÆFTELSE

Ved at acceptere disse handelsbetingelser, samt ved bekræftelse af kundens ordre, opstår en skriftlig og bindende aftale mellem parterne. Efter ordre afslutning på NORSEPROJECTS.COM, vil kunden automatisk modtage en bekræftelse på købet. I tilfælde af fejl eller mangler på varen, forbeholder NORSEPROJECTS.COM sig ret til IKKE at sende varen til kunden, og dermed annullere ordren.

Online Dispute Resolution (ODR):
Link: http://ec.europa.eu/odr

2. ALDERSBEGRÆNSNING

I tilfælde, af kunden er under 18 år, skal der indhentes tilladelse fra forældre eller anden myndig person.

3. BETALING

NORSEPROJECTS.COM accepterer Dankort, VISA/Dankort, VISA Elektron, Mastercard, Maestro og Paypal. Sker betaling med Debit eller Kredit kort, skal kunden på NORSEPROJECTS.COM indtaste alle nødvendige informationer på kortet samt sikkerhedskoden, hvis der er tale om en transaktion med 3D Secure. Alle informationer, bliver sendt sikkert til NORSEPROJECTS.COM, ved brug af SSL (Secure Socket Layer) og en krypteret forbindelse. Dette modvirker alle ukendte og uvedkommende kilder kan få adgang til kundens oplysninger. NORSEPROJECTS.COM opbevarer ikke kundens kortoplysninger efter endt transaktion. Sker betaling via Paypal, kan kunden sikkert overføre penge for transaktionen, og dette sker ligeledes med SSL (Secure Socket Layer) og en krypteret forbindelse.

Alle priser er inklusiv dansk moms. Priserne er uden fragt eller andre services som NORSEPROJECTS.COM måtte tilbyde. NORSEPROJECTS.COM forbeholder sig ret til at ændre priser til enhver tid. På NORSEPROJECTS.COM kan priserne ses i følgende valutaer Danske Kroner (DKK), US Dollars (USD) og Euro (EUR).

4. LOKALE IMPORTAFGIFTER

Opmærksomheden henledes på lokale importafgifter der afhænger af land og region. Disse afgifter betales af kunden selv.

5. FORTRYDELSESRET

Kunden kan fortryde sit køb ved at give utvetydig meddelelse herom inden 14 kalenderdage fra dagen for modtagelse af varen. Fortrydelsesfristen er overholdt, hvis kunden afsender meddelelsen inden fristens udløb. Varen skal afsendes uden unødig forsinkelse og senest 14 dage fra meddelelsens afsendelse.

Standardfortrydelsesformular:
(denne formular udfyldes og returneres kun, hvis fortrydelsesretten gøres gældende)

– Til AM Company ApS, Vestergade 12A, 2. sal, 1456 København K, support@norseprojects.com:
– Jeg/vi (*) meddeler herved, at jeg/vi (*) ønsker at gøre fortrydelsesretten gældende i forbindelse med min/vores (*) købsaftale om følgende varer (*)/levering af følgende tjenesteydelser (*)
– Ordrenummer
– Bestilt den (*)/modtaget den (*)
– Forbrugerens navn (Forbrugernes navne)
– Forbrugerens adresse (Forbrugernes adresse)
– Forbrugerens underskrift (Forbrugernes underskrifter) (kun hvis formularens indhold meddeles på papir)
– Dato

Hvis fortrydelsesretten ønskes benyttet, vil der i pakken være medsendt et returlabel fra Post Danmark, og varen kan omkostningsfrit returneres. Varen skal så vidt muligt returneres i original indpakning og emballage. Forsendelser udenfor Danmark indeholder ikke returlabel.

Alle returvarer der ikke opfylder de ovenstående krav vil blive afvist af NORSEPROJECTS.COM. Vær venligst opmærksom på at kunden er ansvarlig for at opbevare postkvitteringen på returforsendelsen indtil varen er ombyttet eller tilbagebetalt af NORSEPROJECTS.COM.

Ved benyttelse af fortrydelsesretten vil rimelige leveringsomkostninger også blive refunderet. Det samlede beløb tilbagebetales uden unødig forsinkelse og senest 14 dage fra modtagelse af meddelelse om fortrydelse. NORSEPROJECTS.COM kan dog tilbageholde tilbagebetalingen indtil varen er modtaget, eller indtil kunden har fremlagt dokumentation for at have returneret varen, alt efter hvad der er tidligst.

Ønsker kunden at bytte en vare til en anden farve eller størrelse, kan dette ske ved at placere en ny ordre og sende den gamle retur. Derefter refunderer NORSEPROJECTS.COM den gamle ordre inkl. fragtomkostninger.

En vare kan returneres, uanset at den er blevet brugt. Kunden hæfter dog for eventuel forringelse af varens værdi, som skyldes anden håndtering, end hvad der er nødvendigt for at fastslå varens art, egenskaber og den måde, den fungerer på. Hvis du har håndteret varen på anden måde, end hvad der er nødvendigt for at teste varen på almindelig vis, og varens værdi som følge heraf er forringet, vil vi derfor fratrække et beløb svarende til værdiforringelsen.

I tilfælde af, at kunden ikke er enig i NORSEPROJECTS.COM’s håndtering af fortrydelsesretten, og det ikke lykkes kunden at finde en mindelig løsning med NORSEPROJECTS.COM, kan kunden indgive klage til Center for Klageløsning, såfremt betingelserne herfor er opfyldt (se www.forbrug.dk)

6. REKLAMATIONSRET

Alle produkter fra NORSEPROJECTS.COM leveres med 2 års reklamationsret. Denne reklamationsret inkluderer fejl på metervaren, produktionsfejl og andre forarbejdningsrelaterede fejl. Reklamationsretten gælder ikke fejl opstået af almindelig slitage. I tilfælde af reklamationer kontakt da kundeservice på support@norseprojects.com

Fristen løber fra dagen for modtagelsen af varen. Ved konstatering af en reklamationsberettiget mangel ved varen skal kunden give meddelelse herom inden rimelig tid fra den dag, hvor manglen opdages eller burde være opdaget. Alt inden for 2 måneder fra denne dag vil altid være inden for rimelig tid.

Såfremt reklamationen er berettiget, vil kunden få refunderet rimelige udgifter til forsendelse af varen.

I tilfælde af, at kunden ikke er enig i NORSEPROJECTS.COM’s håndtering af reklamation, og det ikke lykkes kunden at finde en mindelig løsning med NORSEPROJECTS.COM, kan kunden indgive klage til Center for Klageløsning, såfremt betingelserne herfor er opfyldt (se www.forbrug.dk)

7. FRAGT

NORSEPROJECTS.COM sender pakker med Post Danmark i Danmark og FedEx til alle internationale destinationer. Alle forsendelser er forsikret og Track & Trace informationer e-mailes til kunden når varen afsendes fra NORSEPROJECTS.COM.

Fragttider er som almindelig service i Europa 1-3 hverdage, og som almindelig service uden for Europa 3-5 hverdage. NORSEPROJECTS.COM fraskriver sig ethvert ansvar for evt. forsinkelse i forbindelse med told processer uden for EU.

Fragtomkostningerne varierer fra land til land. De pågældende priser vil fremgå i check-out flowet, når kunden lægger sin ordre. Hvis kunden er i tvivl om fragtomkostningen, er NORSEPROJECTS.COM klar til og besvare dette på Tel: +45 5369 6626 eller vores kundeservice på mail: support@norseprojects.com.

NORSEPROJECTS.COM forbeholder sig retten til at opkræve yderligere fragtomkostninger hos kunder der bestiller mange vare på samme ordre.

*Vi tilbyder Gratis Fragt i Danmark på ordrer over 1000 DKK. Gratis fragt træder automatisk i kraft, så snart minimumsbeløbet er overskredet. Venligst bemærk at minimumsbeløbet ikke inkluderer nedsatte varer (eks. udsalgsvarer).

8. PERSONLIGE OPLYSNINGER

Hos NORSEPROJECTS.COM behandler vi kundens informationer med stor respekt og integritet. Ingen informationer bliver videregivet til tredje part. Læs mere.

9. VIRKSOMHEDS OPLYSNINGER

NORSEPROJECTS.COM er den officielle online forretning for AM Company ApS. AM Company ApS er underlagt dansk lovgivning og er registreret i Danmark på adressen:

AM Company ApS
Vestergade 12A 2. Sal
1456 København K.
Cvr: 27 70 32 16

Tel: +45 3165 0316
Mail: support@norseprojects.com

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